Refund Policy

Effective Date: December 2, 2025
Website: apolloogrouptvs.com

1. Overview

At Apollo Group TV, we strive to provide high-quality streaming services to our customers. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.

By subscribing to our Services, you acknowledge and agree to this Refund Policy. Please read it carefully before making a purchase.

2. General Refund Policy

2.1 Standard Subscription Policy

All subscription fees are generally non-refundable. Once you purchase a subscription plan, you have immediate access to our Services, and payment is considered final except under the specific circumstances outlined in this policy.

2.2 No Partial Refunds

We do not offer partial refunds or prorated refunds for unused portions of your subscription period if you choose to cancel mid-cycle.

3. Eligibility for Refunds

Refunds may be issued only under the following circumstances:

3.1 Technical Issues (7-Day Window)

If you experience significant technical problems that prevent you from accessing or using our Services, you may be eligible for a refund if:

• You report the issue within 7 days of your purchase or subscription renewal
• Our technical support team is unable to resolve the issue within a reasonable timeframe
• The technical issue is on our end and not related to your internet connection, device, or local network

To qualify, you must:

• Contact our support team immediately upon encountering the issue
• Provide detailed information about the problem
• Allow our team reasonable time to attempt to resolve the issue
• Cooperate with troubleshooting steps provided by our support team

3.2 Duplicate Charges

If you are accidentally charged twice for the same subscription period, we will refund the duplicate charge upon verification.

3.3 Unauthorized Charges

If you believe you have been charged without authorization, please contact us immediately. We will investigate and issue a refund if the charge is confirmed to be unauthorized.

3.4 Service Not as Described

If the Services provided are materially different from what was advertised at the time of purchase, you may request a refund within 7 days of purchase.

4. Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

4.1 Change of Mind

• You simply change your mind about wanting the subscription
• You no longer wish to use the Services
• You found an alternative service

4.2 Failure to Cancel

• You forgot to cancel your subscription before the renewal date
• You did not use the Services during your subscription period
• You were unaware of the auto-renewal feature (which is clearly disclosed at sign-up)

4.3 User-Related Issues

• Problems with your internet connection or ISP
• Incompatibility with your device (when minimum requirements are clearly stated)
• Geographic restrictions in your area
• Your failure to meet technical requirements
• Issues caused by unauthorized account sharing

4.4 Account Violations

• Your account was terminated due to violation of our Terms and Conditions
• You engaged in fraudulent activity or abused our Services
• You violated our acceptable use policies

4.5 Third-Party Content

• Removal or unavailability of specific content due to licensing agreements
• Changes to content libraries or channel lineups
• Quality or availability of third-party streams

5. Free Trial Policy

5.1 Trial Period Cancellation

If you sign up for a free trial, you may cancel at any time during the trial period without being charged. You must cancel before the trial period ends to avoid being charged for the subscription.

5.2 Post-Trial Charges

Once the free trial period expires, you will be automatically charged for the subscription plan you selected. These charges are subject to the same refund policy outlined in this document.

5.3 Trial Eligibility

Free trials are limited to one per customer. If you have previously used a free trial, you are not eligible for additional free trials.

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, you must:

1. Contact our support team within the applicable timeframe (typically 7 days)
2. Provide the following information:
   • Your account email address
   • Order/Transaction ID
   • Date of purchase
   • Detailed explanation of why you’re requesting a refund
   • Any relevant screenshots or documentation
3. Submit your request via:
   • Email: support@apolloogrouptvs.com
   • Subject line: “Refund Request – [Your Account Email]”

6.2 Review Process

• All refund requests will be reviewed by our team within 3-5 business days
• We may request additional information or documentation to process your request
• We reserve the right to verify your claim and investigate the circumstances
• You will be notified of our decision via email

6.3 Approval or Denial

• If your refund is approved, we will process it within 5-10 business days
• If your refund is denied, we will provide an explanation for the decision
• Our decision on refund requests is final

7. Refund Processing

7.1 Payment Method

Approved refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

7.2 Processing Time

• Credit/Debit Cards: 5-10 business days after approval
• PayPal: 3-5 business days after approval
• Cryptocurrency: 7-14 business days after approval (subject to network confirmation)
• Other Payment Methods: Processing time varies by provider

Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

7.3 Transaction Fees

Please be aware that some payment processors charge transaction fees that are non-refundable. These fees are charged by third-party payment providers and are beyond our control.

8. Subscription Cancellation

8.1 How to Cancel

You can cancel your subscription at any time by:

• Logging into your account and navigating to “Subscription Settings”
• Contacting our customer support team
• Following the cancellation instructions in your account dashboard

8.2 Effect of Cancellation

• Cancellation stops future billing but does not trigger a refund for the current billing period
• You will retain access to the Services until the end of your current paid subscription period
• After the subscription period ends, your access will be terminated
• Your account information may be retained as outlined in our Privacy Policy

8.3 Reactivation

You may reactivate your subscription at any time by logging into your account and selecting a new subscription plan.

9. Chargebacks and Disputes

9.1 Chargeback Policy

Important: Initiating a chargeback with your bank or payment provider without first attempting to resolve the issue with us may result in immediate termination of your account and services.

If you file a chargeback:

• Your account will be immediately suspended or terminated
• You may be permanently banned from using our Services
• We reserve the right to pursue legal action to recover any costs associated with the chargeback

9.2 Dispute Resolution

We encourage you to contact us directly to resolve any billing issues before filing a chargeback or dispute with your payment provider. We are committed to working with you to find a fair resolution.

10. Promotional Offers and Discounts

10.1 Special Pricing

If you purchased a subscription at a promotional or discounted rate, any approved refund will be based on the amount you actually paid, not the regular subscription price.

10.2 Coupon Codes

Refunds for subscriptions purchased with coupon codes or promotional credits will be issued in the amount paid after the discount was applied.

11. Account Credits

11.1 Credit Policy

In some cases, instead of issuing a refund, we may offer account credits that can be applied to future subscription periods. Account credits:

• Are non-transferable and cannot be redeemed for cash
• Expire according to terms specified at the time of issuance
• Can only be used for Apollo Group TV services

11.2 Credit Acceptance

Acceptance of account credits is at your discretion. If you do not wish to accept credits in lieu of a refund, please inform our support team.

12. Exceptional Circumstances

12.1 Case-by-Case Review

In exceptional circumstances not covered by this policy, we may review refund requests on a case-by-case basis. Examples include:

• Extended service outages affecting all users
• Significant changes to our service offerings
• Natural disasters or emergencies affecting service delivery

12.2 Discretionary Refunds

We reserve the right to issue refunds at our sole discretion, even in situations not explicitly covered by this policy. However, such refunds should not be considered precedents for future requests.

13. Changes to Service Plans

13.1 Upgrades

If you upgrade to a higher-tier subscription plan:

• You will be charged the difference in price
• The upgraded plan will take effect immediately
• Your billing cycle will remain the same

13.2 Downgrades

If you downgrade to a lower-tier subscription plan:

• The downgrade will take effect at the start of your next billing cycle
• You will not receive a refund for the difference in price for the current period
• You will retain access to your current plan features until the downgrade takes effect

14. Bulk or Corporate Subscriptions

14.1 Business Accounts

Refund policies for bulk or corporate subscription plans may differ from individual subscriptions. Please contact our business support team for specific terms.

14.2 Multi-User Accounts

For accounts with multiple users or devices, refunds are subject to the same terms as individual accounts and apply to the entire subscription, not individual users.

15. Legal Rights

15.1 Consumer Protection Laws

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the European Union, United Kingdom, or other jurisdictions with specific consumer protection regulations, you may have additional rights that supersede this policy.

15.2 Right to Withdraw (EU/UK)

If you are located in the EU or UK, you may have the right to withdraw from your purchase within 14 days. However, by using our Services immediately upon purchase, you acknowledge that you waive this right as the service has been fully provided.

16. Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact us:

Apollo Group TV
Email: support@apolloogrouptvs.com
Refund Inquiries: refunds@apolloogrouptvs.com
Website: apolloogrouptvs.com

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: 10:00 AM – 4:00 PM (EST)

We typically respond to refund requests within 24-48 hours during business days.

17. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

The “Effective Date” at the top of this policy indicates when it was last updated.

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