At Apollo Group TV, we strive to provide high-quality service and ensure customer satisfaction. This Refund Policy outlines the conditions under which you may request a refund for your subscription. Please read it carefully before making any purchases.
1. Subscription Refunds
1.1 Eligibility for Refunds:
Refunds may only be issued under the following conditions:
- Technical Issues: If you experience significant technical problems that prevent you from using the service, and our technical support team is unable to resolve the issue, you may be eligible for a refund.
- Non-Access to Service: If you are unable to access the service after making a payment, and our team cannot provide a solution, we will process a refund.
1.2 Non-Refundable Situations:
Refunds will not be granted in the following cases:
- Change of Mind: Refunds will not be issued if you decide you no longer want the service after subscribing.
- Violation of Terms: If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
- Partial Use: Refunds will not be provided for partial usage of the subscription. Once you access the service, you are not eligible for a refund.
2. Refund Request Process
2.1 How to Request a Refund:
To request a refund, follow these steps:
- Contact Support: Email our customer support team at [Insert Email Address] with the subject line “Refund Request.”
- Provide Details: Include your account information, subscription details, and a description of the issue you are experiencing.
- Resolution Attempts: Our support team will work with you to resolve the issue. If we are unable to resolve the issue, we will proceed with the refund process.
2.2 Refund Timeframe:
- Refunds will be processed within [Insert Number of Days, e.g., 7–10 business days] after your request is approved.
- Refunds will be issued using the original method of payment. Please allow additional time for your payment provider to reflect the refund in your account.
3. Subscription Cancellations
If you wish to cancel your subscription, you can do so at any time by logging into your account and following the cancellation process. Please note:
- No Refund for Cancellation: Cancellation does not entitle you to a refund for the remaining subscription period. Your subscription will remain active until the end of the current billing cycle.